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Make an Appointment - Page 1 |
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Our Practitioners work a variety of hours and may not be available during all of the listed hours that the office is open. The office is closed on the following holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Day. Please make note that our office may be closed for training and education for our staff members. We will try to announce these days far in advance. Our office staff starts answering telephone calls at 8:00am Monday thru Friday. Our office staff ends answering telephone calls at 4:00pm Monday thru Thursday and 11:00am on Friday. Note: There is a scheduled weekly staff meeting on Tuesdays 12:00pm-2:00pm, the telephone calls will be directed to our voice messaging system. We request that you reserve evening, night, and weekend calls for emergency conditions only. Prescription refills are not an emergency. These should be obtained during regular office hours when your records are available.
Office Payments: We accept cash, personal checks, and the following credit cards: Visa, MasterCard, and Discover. We do not accept post-dated checks. Updated Personal Information: Please provide our office with accurate, up-to-date contact information about yourself. This information includes telephone numbers (work and home), address, employer, and names and telephone numbers of individuals we could call in the event of a medical emergency. Note: your patient information forms will need to be filled out with any of these or other changes. Insurance Information: For each visit to our office, we ask you to provide the information needed to verify your insurance coverage and file your insurance claim. A current insurance card will provide this information. If you are unable to provide adequate insurance information, we will require that you pay in full for services rendered at the time of the visit. Deductibles, co-insurance, and co-payments are due at the time that medical services are rendered. Our office will file for payment with your primary insurance carrier providing that we participate in your plan. Because your insurance policy is a contract between you and your insurance company, it is your responsibility to know and understand your plan’s requirements and policies regarding co-payments, co-insurance, deductibles, and benefits. Should your insurance carrier deny a claim, we will make a reasonable attempt to help you resolve the disputed issues. If, however, we have provided your carrier with adequate information to process your claim and they persist in refusing to reimburse for that claim, the responsibility for resolving the dispute will become yours. Should you make an overpayment, your account will be credited with the overage and you may either leave that amount in your account as a credit or request a refund providing there is no outstanding balance owed on your account. Please allow 10-14 business days for refunds to be processed and mailed to you.
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